2019 Compliance Institute (CI)

Patients who refuse care based on providers’ race, language or other personal traits present complex challenges for organizations; patient bias can impact the safety, quality and equity of care, affect employee well-being and increase compliance risks

Hear how one organization used principles of collaboration, organizational culture, diversity and inclusion, compliance and a patient and staff-centered approach to effectively address patient bias in ambulatory and inpatient settings

Learn how to evaluate and navigate patient bias in a variety of care settings and to manage organizational risk around this growing issue; improve workforce awareness; and develop tools that will support your organization’s ability to address patient bias