2019 Compliance Institute (CI)

Hidden Risk Area: Patient Grievances-Are You Prepared for a Survey?

  • Hidden Risk Area: Patient Grievances-Are You Prepared for a Survey?

    Sheila Limmroth, Privacy Officer/Legal Services Specialist, DCH Health System. Susan Thomas, Consulting Manager, PYA.

    April 8, 2019

    • Understand CMS expectations for a compliant patient grievance program. Attendees will be provided tools to assess the effectiveness of their patient grievance program

    • Hear how DCH Health System re-designed the patient grievance process in response to a Department of Public Health survey. Learn what to expect and how to respond to a survey

    • Learn how you can identify compliance issues that may be embedded in patient grievances. Discuss how your facility’s response to a grievance may pose a compliance risk

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About SCCE

The Society of Corporate Compliance and Ethics (SCCE) is a non-profit, member-based professional association. SCCE supports our members' work with education, news, and discussion forums. We are a community of leaders, defining and shaping the corporate compliance environment across a wide range of industries and geographic regions. In developing and maintaining effective ethics and compliance programs, our members strengthen and protect their companies.

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About HCCA

The Health Care Compliance Association (HCCA), is a 501(c)6 non-profit, member-based professional association. HCCA was established in 1996 and is headquartered in Minneapolis, MN. We provide training, certification, and other resources to over 10,000 members. Our members include compliance officers and staff from a wide range of organizations, including hospitals, research facilities, clinics and technology service providers.

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