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Responsible Use of Emerging Technology
Srividhya Thiagarajan, Customer Experience and Digital Compliance Lead, MassMutual. Alethea O'Donnell, Head of Corporate Compliance, MassMutual.
September 15, 2020
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Customer expectations have shifted with companies growing use of data and technology. Our presentation focuses on how to help business partners with the implementation of emerging technology and digital solutions in an ethical way
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How to encourage business partners to ensure digital and data strategies work for all consumers. Special consideration given to maintaining a humanistic perspective so that humans and machines collaborate to benefit customers
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How to develop a Digital and Data Compliance Program, including development of Data Ethics Principles and a Digital Upskilling Curriculum
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