What’s in a name? Everything!

By Kristy Grant-Hart

Kristy Grant-Hart (kristygh@sparkcompliance.com) is the Managing Director of Spark Compliance Consulting in London, and author of the book, How to be a Wildly Effective Compliance Officer.

“I’m good with faces, but I never remember names.” How many times have you heard someone say this? Have you said it yourself? If so, you’re missing a critical opportunity to make people feel special and to create an immediate sense of familiarity and warmth.

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