Matthew Silverman (matthew.silverman@viavisolutions.com) is the Global Trade Director & Senior Counsel at VIAVI Solutions in Chandler, Arizona, USA.

We often think of complacency in compliance as becoming too comfortable with our current program, processes, and procedures to a point where we run the risk of compliance gaps by failing to audit and update accordingly. But as compliance leaders, we can also become complacent as it relates to our team. We get accustomed to individual team members being there, day in and day out, doing their jobs. A sense of trust and dependence on your team is important, but we often forget that people get bored, burnt out, or simply unsatisfied in their day-to-day roles.