How well do the employees in your organization know your compliance program? That’s the million-dollar question. And periodic employee surveys can help provide compliance officers with the answers.
The HCCA-OIG Measuring Compliance Program Effectiveness: A Resource Guide offers compliance officers more than 50 ways to survey employees on their knowledge of the organization’s compliance program.[1]
Basic survey questions can determine employees’ knowledge of:
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The identity of the compliance officer
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How to reach the compliance officer and the compliance team
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What types of issues to report to the compliance department
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The organization’s hotline number
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Whether the hotline number is posted in employees’ work areas
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Whether the reporting system is accessible in languages that are most spoken in the organization
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How to make a report anonymously
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Whether employees feel the organization’s hotline is truly anonymous
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Whether employees feel they can freely report compliance issues without fear of retaliation
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Whether they have felt or feared retaliation
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The organization’s policy on nonretaliation for good-faith reporting
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Whether employees feel their concerns are taken seriously and adequately addressed
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How to find the organization’s code of conduct and other compliance policies
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The organization’s expectations on completion of new hire and annual compliance training
