Brian K. Lee (brian.k.lee@gartner.com) is a Managing Vice President and Dian Zhang (dian.zhang@gartner.com) is a Research Specialist at Gartner in Arlington, Virginia, USA.
In the past three years, nearly 40% of compliance leaders report increasing training time by 10%–50%.[1] COVID-19 has compounded the problem: 64% of legal and compliance leaders are now providing more guidance and messaging during the crisis.[2] Further, compliance is one of many functions releasing guidance, and sifting through it all is a significant burden for employees.