Who moved my cheese?

By Kelly M. Willenberg, DBA, RN, CHRC, CHC, CCRP

Kelly M. Willenberg (kelly@kellywillenberg.com) is President and CEO of Kelly Willenberg & Associates in Greenville, SC.

In the spring, many research sites saw their staff working from home due to the COVID-19 pandemic. There were changes at nearly every healthcare facility, and they were swift. Nobody expected what happened. Research staff experienced layoffs, modified hours, working from home, and cutbacks in studies and research patient visits. Most of the change occurring was out of our control, and it caused stress for many.

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