Why every 'yes' is actually a 'no'

Kristy Grant-Hart

Kristy Grant-Hart

By Kristy Grant-Hart

Kristy Grant-Hart (kgranthart@sparkcompliance.com) is the Managing Director of Spark Compliance Consulting in London, and author of the book, How to be a Wildly Effective Compliance Officer.

It feels good to say yes. It makes people happy and opens the next pathway. But the truth is that every yes is actually a no in disguise. How can that be?

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